Senior Service Manager Expert – (EL2 Level)
Client: Department of Defence
Location: Canberra
Contract length: 12 months
Contract extensions: 24 months extension (two extensions of twelve months each)
Security clearance: Negative Vetting Level 2
Key duties and responsibilities:
* Sets the organisation's policy for the management of change in live services and test environments.
* Ensures effective control and treatment of risk.
* Leads the development of new and improved practices for change control.
* Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation.
* Shapes and directs the organisation's incident management strategy: Establishes policies and standards for incident management aligned with organisational goals.
* Provides advice and product that achieves effective leadership during major incidents, coordinating cross‑functional teams and external partners. Makes high‑level decisions to minimise impact and ensure swift recovery.
* Leads the development of organisational capabilities for incident management. Promotes organisational collaboration and ensures that incident management processes are understood and adopted across the organisation.
* Collates information and creates reports and insights to support strategy management processes.
* Ensures all stakeholders are aware of the strategic management approach and timetables. Provides support and guidance to help stakeholders adhere to the approach.
* Develops and communicates plans to drive forward the strategy and related change planning.
* Contributes to the development of policies, standards and guidelines for strategy development and planning.
* Identifies risks and opportunities and takes account of these in planning, decision making and priority setting.
If you would like to apply for the above role, please send your updated resume at
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