The Receptionist at a nursing agency will be responsible for greeting visitors, managing phone calls, scheduling appointments, and providing administrative support. The role requires a professional demeanor, attention to detail, and the ability to multitask in a fast-paced healthcare environment.
Key Responsibilities:
* Greeting and Assisting Clients: Welcome patients, families, staff, and visitors, and assist them as needed.
* Answering Phones: Receive and direct phone calls in a professional manner. Take messages or direct calls to the appropriate staff.
* Scheduling Appointments: Manage appointment bookings for staff visits, follow-ups, and consultations.
* Administrative Support: Handle general administrative duties such as filing, data entry, and preparing documents.
* Record Keeping: Maintain accurate records of client information and schedules using the agency's database or software.
* Communication: Coordinate between clients, caregivers, and healthcare professionals. Ensure smooth and effective communication across all channels.
* Billing & Insurance Support: Assist with basic billing inquiries and verify insurance information as needed.
* Customer Service: Provide excellent customer service, addressing client concerns and ensuring satisfaction.
* Compliance: Ensure compliance with healthcare regulations, confidentiality, and privacy laws.
* Client Prospecting: Identify potential clients, including individuals in need of home care services, hospitals, and long-term care facilities.
* Sales Presentations: Conduct presentations and meetings to promote the agency’s nursing services, answering questions and addressing concerns.
* Client Relationship Management: Develop and maintain relationships with current and prospective clients, ensuring satisfaction and repeat business.
* Sales Strategy Development: Work with the marketing team to develop sales strategies and campaigns to attract new business.
* Service Customization: Assess client needs and work with the team to tailor services to meet those needs effectively.
* Negotiations & Closing: Handle negotiations and close sales agreements, ensuring that all contractual and regulatory requirements are met.
Job Type: Casual
Pay: From $32.00 per hour
Work Authorisation:
* Australia (Required)
Work Location: In person