Reservations Agent Job Description
We are seeking a skilled and detail-oriented Reservations Agent to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset in ensuring smooth and efficient operations.
Key Responsibilities:
* FIT Bookings: Support FIT reservations by processing individual bookings, providing excellent customer service, and assisting guests with booking queries via phone and email.
* Group Reservations: Handle all aspects of group bookings from initial inquiries to final confirmations, coordinating with various departments to ensure that group-specific requirements are met.
* Inbound Reservations: Assist with rooming lists, creating new group bookings, and replying to travel agents' enquiries regarding inbound groups.
* Customer Service Excellence: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
* Collaboration: Work closely with other departments to ensure seamless handling of group and FIT reservations, maintaining clear communication to convey accurate reservation details and guest requests.
* Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
Required Skills and Qualifications:
Prior Experience: Hotel industry experience is highly desirable.
* Excellent communication and interpersonal skills, with a strong customer-focused attitude.
* Strong organizational skills and the ability to multitask in a fast-paced environment.
* Ability to work independently and as part of a team.
* Proficiency with reservation systems and software, with Opera experience being an advantage.
Benefits:
This role offers opportunities for professional growth and development, with a focus on collaboration and problem-solving. If you are a motivated and organized individual looking to take on new challenges, we encourage you to apply.