The key duties of the position include:
The Role
The APS 5 ICT HR Systems Service Manager supports the ongoing operation, performance, and improvement of Defence Oracle Human Capital Management (HCM) and Payroll systems. The role focuses on service performance, incident and problem coordination, system compliance, and stakeholder engagement to ensure reliable, secure, and effective delivery of HR and payroll services to Defence users.
Duties include, but are not limited to, the following:
* Monitor and report on service performance for HR, Payroll, and related interfaces, including supplier KPIs, system availability, incident trends, etc.
* Manage vendor and supplier interactions related to HR and Payroll support and maintenance services, ensuring Defence ICT service expectations are met.
* Accountable to update and distribute new and revised quality standards related to ICT service provision.
* Research and identify actions required to maintain or improve levels of service and initiate and report on these actions.
* Understand and apply knowledge of the system's current functionality and related Defence hardware and software products.
* Build and sustain effective relationships with team members and actively participate in teamwork and group activities.
* Engage with relevant stakeholders and understands their expectations and concerns.
* Resolve problems using expertise, taking the initiative to identify alternative courses of action.
* Design solutions to issues impacting on the achievement of desired outcomes.
About our Team
The ERP Support Organisation is part of the Enterprise Resource Planning (ERP), a key enabler of the One Defence reform agenda. ERP will standardise and integrate critical functions needed to run the Department into a single SAP platform resulting in a major capability uplift for Defence.
The HRPCS Directorate is responsible for the sustainment of enduring systems (existing systems that will continue to be used, such as PMKeyS), legacy systems (old systems that will be progressively decommissioned) and new ERP systems coming online.
This directorate supports our military and civilian workforce through the continuous development and sustainment of key HR & Payroll, and Case Management applications.
Our Ideal Candidate
The successful candidates must have demonstrable and well-developed communication and relationship management skills, an ability to communicate with influence towards stakeholders across all levels of the organisation. You will need to be able to utilise your experience towards building team capability through coaching, feedback and quality improvement.
We are looking for motivated individuals that are keen to take ownership and deliver outcomes.
We want to hear from you if you have the following experience and skills:
* Strong initiative and judgment in interpreting policies and applying procedures.
* Demonstrated strong analytical and problem solving skills and be passionate about improving service delivery.
* Experience in business management and administration.
* Experience with Microsoft TEAMS and records management.
* Strong analytical skills and attention to detail.
* Ability to identify, anticipate and respond to business needs to resolve complex issues through well-developed stakeholder management skills.
* Ability to build and sustain effective relationships with team members.
* Knowledge of continuous improvement methods and techniques.
* Strong time management and organisational skills.
* Well-developed written and verbal communication skills.
The ideal candidate would have a background in service management, with some, or the ability to quickly learn, knowledge of ERP and technical ICT concepts. Experience in supporting enterprise HR and payroll systems, ideally Oracle Human Capital Management (HCM), within a complex, integrated enterprise ICT environment would be advantageous.
Eligibility
Security Clearance:
Applicants must be able to obtain and maintain a security clearance at “Negative Vetting Level 1”.
Getting to know the Department of Defence
The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers