**Job Description**
We are seeking a detail-oriented and organized professional to join our team as a Pre Departure Services Coordinator. This role involves coordinating all documentation and procedures required for our passengers' upcoming tours.
**Key Responsibilities:**
* Issuing Passenger Documentation
* Packing Merchandise
* Moving Stock
* Ad Hoc Administration
* Taking Payments
* Inbound and Outbound Phone Calls
* Collecting Personal Data
* Assisting reservations team with queries
* Assisting Travel Agents with queries (email and phone calls)
**Required Skills and Qualifications:**
To succeed in this role, you will need to possess excellent communication skills, attention to detail, and the ability to multitask and manage various tasks simultaneously. You should also be passionate about delivering exceptional customer service and have a willingness to learn and aid other departments.
**What We Offer:**
* Flexible workplace culture with working from home opportunities
* Monday-Friday: 9-5, no weekends
* Overtime for additional hours worked if required
* Paid Parental Leave
* Comprehensive ongoing training across our destinations and product range
* Incentives and familiarisation trips to experience our products first hand
* Four weeks' annual leave per year plus a bonus week if requirements are met
* Family and friends discounted travel
* Chance to give back via our workplace giving initiatives through our foundation
* Career growth and development opportunities
* On-site parking
**Our Values:**
* **Genuine Service**: we genuinely care about the experience we create for our guests, trade partners, and internal stakeholders
* **Better Together**: we are better when we connect and collaborate, valuing all opinions
* **For Tomorrow**: we pursue opportunities to grow, embracing change and learning from our mistakes
* **Celebrate the Moments**: we like to have fun at work and share a positive attitude
* **A win for one of us is a win for all**: we celebrate our successes, no matter how big or small
If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, please click Apply Now to send through your resume and a cover letter outlining your relevant experience.