An exciting opportunity exists for an experienced and hands-on National Service Manager to lead the Service Department of a trusted Australian supplier of global best-in-market automation, labelling and packaging solutions to the fresh produce industry.
As a key member of a dynamic senior management team, you'll take ownership of national service operations, problem-solving, driving technician performance, efficiency and customer satisfaction across Australia's fruit and vegetable growing centres.
About the Role
You'll oversee a national team of
field technicians
,
administration support
, and
licensed sub-agents
, ensuring exceptional service delivery to valued Agribusiness customers.
Your focus will include:
Leading client interaction and ensuring positive outcomes for repairs, service and installations throughout Australia
Managing and motivating the national service team to deliver high-quality, timely service
Coordinating service schedules and resources for optimal efficiency
Building trusted customer relationships and ensuring exceptional issue resolution
Driving growth in service revenue through proactive contract management
Managing the service department budget and achieving performance KPIs
Implementing remote diagnostics and digital-first service strategies
Maintaining compliance with all agency and safety requirements
This role combines operational leadership, customer focus, and strategic contribution, making it ideal for someone who enjoys both people leadership and technical problem-solving.
What we are looking for
Trade qualification or bachelor's degree in a related field
Technical / automation experience and 3+ years managing a service team
Proven ability to lead, motivate and develop technical staff
Strong planning, communication and stakeholder management skills
A proactive approach to safety, efficiency and continuous improvement
What's in it for you
You will join a service-driven professional team who are passionate about innovation, service excellence and supporting Australia's fresh produce industry with international packaging solutions. You'll join a collaborative team where your leadership, client solution-focus and ideas will make a real impact.
If you're a driven service professional ready to lead a high-performing team in a growing, forward-thinking business, contact Dan Sawyer on *** for a confidential chat.
#J-*****-Ljbffr