Please note: Applicants must have full working rights in Australia, as visa sponsorship is not available for this position. Robert Half is excited to be exclusively partnering with a fast-growing Australian technology business seeking a Customer Service Specialist to join their collaborative team. This is a great opportunity to join a purpose-driven tech organisation with a supportive team culture, where you'll gain exposure to a fast-paced environment and build valuable customer experience skills. The Role: Provide friendly, timely support to customers via phone, email, and live chat Investigate and resolve customer enquiries from start to finish Escalate technical or complex cases to internal teams and follow through to resolution Maintain accurate records of customer interactions within the CRM Work closely with internal teams to share customer feedback and improve processes About You Minimum 6 months experience in a customer service or support role Excellent written and verbal communication skills Comfortable learning and navigating new systems and software Strong attention to detail and ability to manage multiple enquiries Positive, team-oriented mindset with a genuine passion for helping customers If this sounds like the right next role for you, we highly advise you apply. This role is 3 days on-site, 2 days WFH. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.