About Multi-Site Retail Leadership Role
At a well-known Brisbane food institution, we're looking for an experienced Retail Manager to lead our retail teams and drive excellence across the business.
This leadership role is perfect for someone who thrives on people management, loves operational consistency, and has a sharp eye for detail.
About the Job
The Retail Manager will be responsible for taking ownership of the day-to-day retail operations across all stores. You'll ensure each location delivers exceptional customer service, beautiful presentation, and operational consistency.
You'll spend time in each store weekly, mentoring and coaching managers and their teams, building a strong and engaged culture, and ensuring communication flows seamlessly between head office and our retail network.
Main Responsibilities:
* Lead, mentor, and support store managers to deliver high performance and team engagement.
* Ensure retail standards, customer experience, and brand presentation are consistently upheld.
* Conduct weekly store visits, providing training, coaching, and operational support.
* Manage rosters, training, and team development programs.
* Foster a positive, inclusive team culture and support staff retention.
* Monitor sales performance and work with leadership to identify opportunities for growth.
* Oversee inventory management, merchandising, and retail calendar events.
* Support the setup and successful launch of new stores.
* Ensure compliance with WHS and operational procedures.
About You
We're looking for a leader who is passionate about people, food, and creating a seamless retail experience.
You'll bring: Proven leadership experience in multi-site retail, hospitality, or food service. Strong organisational and problem-solving skills. Excellent communication and the ability to coach and develop others. A hands-on approach with high attention to detail and a focus on quality. Flexibility to work across multiple locations and adapt to changing priorities.
Benefits
Be part of a respected Brisbane food institution with a loyal customer base.
Opportunity to play a key role in opening a new store.
Work alongside a passionate and supportive leadership team.
A role with variety — no two days are the same.
Opportunity to make an impact, shape retail standards, and grow with the business.