Job Description
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As a key member of our team, you will provide essential support to our sales, billing and finance teams.
You will work closely with internal teams and clients, ensuring smooth billing processes and maintaining accuracy across systems.
This role is ideal for someone who is proactive, detail-oriented, and has experience in customer service, order management, and/or billing.
Responsibilities include:
* Completing sales orders by collecting all information from contracts, internal teams and clients.
* Updating the CRM system if required.
* Ensuring data completion and accuracy in the billing system.
* Sending out dunning letters as per credit policy and guidelines.
* Contacting overdue clients to collect cash.
* Collaborating with internal teams to resolve data discrepancies.
* Handling invoice queries and edits.
* Entering invoices into the accounting system.
* Order and maintain office supplies.
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Required Skills & Qualifications
A successful candidate will have at least 1 year of experience in customer service, order management, and/or billing.
They will also have strong attention to detail, excellent communication skills, and the ability to work effectively in a team environment.
* Proactive and detail-oriented individual with strong organizational skills.
* Experience in customer service, order management, and/or billing.
* Cash collection experience is a plus.
* Strong attention to detail and excellent communication skills.
* Ability to work effectively in a team environment.
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Benefits
This role offers a unique opportunity to work with a dynamic team and contribute to the growth and success of our organization.
The ideal candidate will be eager to learn about the aged care and SaaS industries and committed to contributing to a friendly, collaborative environment.
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About Us
We are a forward-thinking organization that values innovation, teamwork, and customer satisfaction.
Our goal is to deliver exceptional service and support to our clients, and we are looking for individuals who share our vision and values.