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Talent Acquisition | HR | Customer-centric
About your role
We are seeking a dynamic professional to lead our Australian customer service operations, planning, inventory, and international supply logistics for imported, exported, and cross-traded products within the IXOM portfolio. This pivotal role oversees the entire end-to-end process—from demand and supply planning, supplier management, and order placement, through to final delivery. A key focus of this position is to deliver outstanding service and drive operational excellence for our customers.
Key Responsibilities
- Lead and inspire the customer service team to deliver outstanding results
- Oversee end-to-end order and service management processes
- Manage international supply chain operations for imported, exported, and cross-traded products
- Drive effective planning and inventory management
- Collaborate with cross-functional teams to achieve business objectives
- Monitor performance metrics and provide regular reporting
- Develop, coach, and mentor team members to support their growth
- Identify opportunities to enhance margin and profitability
- Manage and resolve incidents to ensure seamless operations
Who are we looking for?
- Minimum of 10 years’ experience in team management and customer service leadership with a strong operational background international shipping, logistics and/or freight forwarding.
- Proven ability to manage complex supply chain operations, including international import/export activities and container logistics.
- Detailed understanding of sales and operations planning processes
- Demonstrated ability to coach, motivate, and develop high-performing teams
- Excellent communication, interpersonal and leadership capabilities to support cross functional collaboration and stakeholder management.
- Comfortable working in fast-paced, dynamic environments with a focus on integration, transformation, and continuous improvement.
- Deep understanding of order-to-cash processes and customer service best practices, with experience in implementing process improvement initiatives.
- Strong working knowledge of ERP systems; experience with SAP ECC6 or SAP S/4HANA is highly desirable.
- Ability to think strategically and analytically, using data and insights to drive decisions and improve performance.
Benefits at IXOM
For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts.
Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally.
We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible.
To Apply
If this sounds like you, we’d love to hear from you!
Our Process
At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.
Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.
Seniority level
- Mid-Senior level
Employment type
- Full time
Job function
- Supply Chain
- Industries
- Chemical Manufacturing
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📌 Supply Chain Manager
🏢 Ixom
📍 Melbourne