We are seeking a highly skilled and customer-focused Reservations Sales Agent to join our team in providing exceptional service to guests.
Key responsibilities include:
1. Processing reservations via phone, email and other channels while maintaining accurate records.
2. Maintaining up-to-date knowledge of the ALL Live Limitless Loyalty Program.
3. Providing efficient and friendly service to all guests, including responding to booking enquiries and resolving any issues that may arise.
4. Liaising with the operations team to ensure seamless delivery of service requests.
Successful candidates will possess:
* A strong focus on delivering excellent customer service and ensuring a positive guest experience.
* Excellent communication, negotiation and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
* The ability to multitask and manage competing priorities in a fast-paced environment.
* A passion for hospitality and a commitment to exceeding guest expectations.
We offer:
* A dynamic and supportive work environment where you can learn and grow.
* The opportunity to contribute to the success of our hotel operation and make a meaningful difference to our guests' experiences.
* Ongoing training and development opportunities to enhance your skills and expertise.
* A chance to work alongside a talented and dedicated team of industry professionals who share your passion for hospitality.
In return for your hard work and dedication, we commit to:
* Providing a safe and inclusive work environment that values diversity and promotes equality.
* Supporting your career growth and development through regular performance reviews and feedback.
* Offering competitive remuneration and benefits package that reflects your value to the team.
If you are a motivated and enthusiastic individual with a passion for delivering exceptional service, we would love to hear from you.