* Lead a busy workshop with real impact and hands-on leadership.
* Permanent full-time role with growth in Melbourne's south-east
About Our Client
Our client is a leading manufacturer of high-quality trailers, known for their innovation, reliability, and strong presence in the transport and logistics sector. With a well-equipped facility in Melbourne's eastern suburbs, they specialise in custom-built solutions and pride themselves on delivering exceptional aftersales service and support. The team culture is hands-on, collaborative, and focused on continuous improvement across production and service operations.
Job Description
* Lead and supervise workshop staff in trailer repairs, maintenance, and modifications
* Schedule and prioritise service jobs to meet deadlines and quality standards
* Maintain workshop efficiency, cleanliness, and WHS compliance
* Perform hands-on mechanical, structural, and brake system repairs as needed
* Provide technical guidance and training to workshop team members
* Manage customer service bookings, updates, and trailer handovers
* Assess and process warranty claims in line with manufacturer policies
* Liaise with internal teams for technical evaluations and recurring issues
* Coordinate parts availability with procurement and monitor inventory usage
* Support recruitment, onboarding, and performance management of workshop staff
The Successful Applicant
A Successful Service Supervisor Should Have
* Proven experience in a supervisory or leadership role within the industrial or manufacturing sector.
* Trade-qualified or extensive hands-on experience in trailer/heavy vehicle repairs
* Strong mechanical knowledge - brakes, suspensions, hydraulics, chassis, etc.
* Excellent communication and customer service abilities
* Ability to manage workflow, prioritise tasks, and resolve operational issues
* Sound understanding of WHS standards and workshop compliance
* Proficient in Microsoft Office (Excel, Outlook, Word) and digital documentation tools
* High attention to safety, quality, and continuous improvement
What's on Offer
* Permanent, full-time role based in Melbourne's south-eastern suburbs
* Stable employment with a well-established industrial and manufacturing business
* Supportive, team-oriented workplace culture
* A chance to make a real impact in a hands-on, fast-paced environment
If you're ready to take the next step in your career as a Service Supervisor, we encourage you to Apply today.
Contact: Reema Chaudhary
Quote job ref: JN