Job Overview The 24x7 NOC Support Engineer will be part of a dedicated team responsible for delivering support services to managed services customers across various competencies. * * * In this role, the engineer will be required to participate in operational alert support, monitoring queues and managing tickets efficiently. They must also ensure timely acknowledgement of alerts/events within agreed service level agreements (SLAs). Key Responsibilities 1. Operational Alert Support: 2. Responding to high-priority incidents that require immediate attention 3. Escalating issues beyond their authority or expertise when necessary