Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:
* Monday - Friday 12pm-4pm (20 hours per week)
You'll be required to travel frequently to support multiple branches within the area, including the following branches:
* Caroline Springs
* Deer Park
* Keilor Downs
* St Albans
* Watergardens
Do work that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.
Responsibilities
* Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
* Support customers with enquiries, maintenance on accounts and process applications for credit products
* Complete Financial Health Checks to assess customers' financial needs and identify any changes
* Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
* Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk‐adverse culture
Qualifications
* Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
* Excellent communication skills & the ability to articulate financial terms in a clear way
* The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
Aboriginal &/or Torres Strait Islander people encouraged to apply
Advertising End Date: 28/04/2026
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