The Digital Customer Smart Service Queensland (SSQ) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole‐of‐government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
As the Senior Business Analyst, you will:
* Research, assess and critically analyse information gathered through a range of elicitation techniques.
* Facilitate workshops with relevant stakeholders.
* Develop requirements (functional and non-functional) for new business opportunities and prepare the relevant documentation according to business analysis principles.
* Undertake business process improvement analysis through the utilisation of relevant standard tools and techniques to successfully contribute to business transformation.
* Research, analyse and review complex issues, proposals and submissions to ensure that service delivery and financial issues and other related issues are considered.
* Facilitate effective communication between the relevant business units, technology teams and support teams to ensure that business solutions are aligned with business objectives.
* Identify business improvement opportunities through strategic and financial analysis and develop business cases to support business objectives.
* Develop and maintain collaborative working relationships and consult at both an individual and a cross‐agency level.
* Liaise and negotiate with senior management, to ensure recommended solutions are aligned with Digital Customer (SSQ) strategic plan.
Occupational group: Administration
#J-18808-Ljbffr