About Our Team
We are a leading national supplier of medical and in-home aids to assist people living with disability, mobility impairments and the aged.
We manage national contracts for the supply to state and federal government health services schemes, hospitals, aged and residential care facilities.
Job Description
The Service Coordinator will be responsible for coordinating the scheduling of service and repair of healthcare equipment and ensuring efficient and effective operations of the Service Department at all times.
This role requires excellent literacy and numeracy skills, previous experience in coordinating a department, physical fitness for manual work and maintenance skills/knowledge is advantageous.
Key Responsibilities
* Schedule all technician service appointments with clients
* Invoice service repairs to clients
* Communicate any changes in schedules to clients/healthcare professionals in a timely manner
* Liaise directly with a diverse range of people including individual clients, healthcare providers and suppliers to service and repair mobility and healthcare equipment in line with quality standards
* Monitor repair requests and ensure urgent repairs and maintenance are prioritised for timely resolution
* Support the showroom team with client enquiries and service-related product guidance, where applicable
* Allocate and coordinate test and tags
* Effectively manage stock and spare parts
* Manage all service agreements to ensure that delivery of service agreed to is consistently upheld
* Drive new opportunities for growth in the service area