About Us Make a Real Difference – Every Day! At Tunstall, we’re not your average workplace. As a global leader in telecare and emergency response, we help people stay safe and live independently in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.
About The Role This isn’t just another call centre role, it’s purpose‑driven work that saves lives where you’ll be the first voice our clients hear in moments that matter, from medical emergencies to simple system checks.
We have 3 full‑time, 38‑hour‑per‑week roles available on a rotating 24/7 roster. Where you’ll:
Answer incoming calls triggered by our clients’ medical and duress alarms
Dispatch emergency services where required
Provide reassurance and remain calm under pressure
Follow clear protocols and accurate admin processes
Troubleshoot and support for accidental and test alarm calls
You’ll be based in our Eagle Farm office, with hybrid work opportunities available for some shifts once trained.
What We’re Looking For
A natural people person with empathy and a calm phone manner
Strong resilience and ability to stay composed in emergencies
High attention to detail
Proven customer service experience
Good computer skills and fast, accurate typing
First Aid certificate (or willingness to obtain)
Reliable, team‑focused, and looking for a stable, long‑term role
Flexibility is Key We're a 24/7 service, so you'll need to be flexible for a rotating roster that includes:
Afternoon, night and weekend shifts (penalty rates apply)
Roster provided one month in advance
Why join Tunstall? We offer a range of benefits to support your success and wellbeing:
Above Award pay plus penalty rates
5 weeks’ annual leave for shift workers (pro‑rate)
Free onsite gym and coffee machine
Free parking (onsite and nearby)
Discounts and benefits through Employment Hero and CommBank
Fun team events and recognition awards
Company‑paid employee wellbeing counselling
Learning and performance with a purpose culture
Diversity & Inclusion At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, and lived experiences.
Required You need to have appropriate Australian work‑eligibility rights. Police Check and NDIS Worker Check are required.
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