Key Responsibilities
* Troubleshoot minor equipment issues
* Schedule tasks effectively to meet deadlines and SLAs
* Assign duties, conduct spot checks, and ensure task completion
* Provide guidance and mentorship to staff
* Onboard new team members
* Coach on cleaning methods, safety protocols, and site-specific requirements
* Handle interpersonal issues calmly and fairly
* Escalate problems appropriately
* Ensure adherence to Workplace Health & Safety standards
* Take immediate action during accidents or hazards
* Report and document incidents clearly and promptly
* Provide clear instructions to team members
* Respond professionally to client requests and feedback
* Maintain high service standards and ensure client satisfaction
* Demonstrate knowledge of safe chemical use (SDS sheets, dilution ratios, etc.)
* Operate and maintain cleaning equipment (e.g., scrubbers, vacuums)
About You
* Previous experience as a manager in commercial cleaning (preferred)
* Experience in retail cleaning environments
* Experience managing large sites
* Basic computer skills for managing rosters and systems
* Reliable and punctual
* Strong attention to detail
* Proactive and shows initiative
* Able to respond quickly to last-minute changes or challenges
* Skilled at prioritizing tasks under pressure
You must have valid work rights in Australia.
Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.
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