Overview
Telstra Retail Customer Service & Sales Consultant role offering the opportunity to work with an iconic Aussie brand. You will help customers find tech solutions and contribute to building a connected future.
Responsibilities
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is positive.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* Hourly Rate: $30.33 per hour
* Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
* Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning and the Future Ready program to build skills for your next step.
* Flexibility: Flexible working hours and supportive parental leave options.
* Recognition & Rewards: Monthly performance rewards and other recognition programs.
* Inclusive Culture: A diverse and inclusive team where everyone's perspective is valued.
Qualifications
* Great Communication Skills: Natural ability to connect with people and enhance their experience.
* Solution-Oriented Approach: Enjoy tailoring solutions for each customer.
* Sales Drive: Motivated to achieve and exceed sales targets and KPIs.
* Passion for Learning: Eager to grow and develop skills in a dynamic environment.
* Resilience and Positivity: A can-do attitude, even when busy.
* Customer-Facing Experience: Previous experience is a plus but not required—enthusiasm and willingness to learn are valued.
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