About Right at Home:
We are a global leader in home care, with a network of over 600 offices worldwide. Our mission is to improve the lives of those we serve by providing a comprehensive range of care services that empower them to stay comfortably in their homes.
From companion care to palliative care, we make a positive impact on the lives of those we serve.
Office Administrator Role
We are seeking a dedicated and compassionate Office Administrator to play a vital role in our operations. As a key member of our team, you will collaborate with the Team Leader and Care Manager to ensure seamless daily operations.
About the Job:
The Administration Officer will be at the heart of our operations, engaging in various responsibilities that contribute to the well-being of our clients and the success of our organization. If you have a broad skill set and a commitment to excellence, we welcome applicants from all backgrounds.
Key Responsibilities
* Answer phone calls professionally and direct inquiries to the appropriate department
* Greet clients and carers warmly, creating a welcoming atmosphere
* Communicate with clients and their families about our services and scheduling
* Assist with recruitment, including scanning, filing, and emailing documents
* Serve as a key point of contact for external parties, ensuring effective and professional communication
* Leverage persuasive communication skills to identify sales opportunities and contribute to business growth
* Build and maintain strong relationships outside the company
* Liaise with office staff across locations, fostering collaboration and positive connections
* Perform additional administrative duties as directed by management
Preferred Skills
* Empathetic, passionate, and caring
* Ability to work independently and collaboratively within a team
* Previous experience in a similar role
* Proficiency in standard computer programs, with the ability to quickly learn new ones
* High level of professionalism and ability to maintain confidentiality
* Basic understanding of the Aged Care, Disability, and/or Health systems
* Customer service experience in the industry