ROCKHAMPTON GIRLS GRAMMAR SCHOOL - STUDENT SERVICES OFFICER
Rockhampton Girls Grammar School is one of the original eight Grammar Schools of Queensland. Opening in 1892, Girls Grammar has served and supported the education of girls and young women for over 130 years.
Rockhampton Girls Grammar School is a learning community founded on a commitment to 'Learning for Life'. Each member of our School family contributes to sustaining an environment in which individuals actively engage in their learning; where School values are embraced; where mutual and self-respect is paramount; where community and global citizenship is fostered and where excellence in every endeavour is sought and celebrated.
OUR CONTRIBUTION TO SOCIETY
At Rockhampton Girls Grammar School, we have an unwavering dedication to educate and nurture influential young women who contribute passionately and confidently to our diverse and ever-changing society.
OUR PURPOSE
Our purpose is to empower and inspire confidence in young women to create and embrace every opportunity.
OUR MISSION
Our mission is to foster a connected community that develops clever and confident young women.
OUR VALUES
Staff and students are expected to display the following behaviours that are at the core of our School:
* Connection - We foster meaningful relationships that create a strong, supportive community among students, staff, families, and alumni.
* Integrity – We uphold the highest standards of honesty, respect, and accountability, ensuring our actions align with our words.
* Confidence – We empower our students to believe in their abilities, embrace challenges, and lead with courage in all aspects of life.
* Curiosity - We inspire a lifelong love of learning, encouraging our students to ask questions, explore ideas, and seek solutions.
* Traditions – We honour the rich heritage of our school, embracing the values and practices that shape our unique identity.
OUR MOTTO
Non Scholae Sed Vitae - Not only for school but for life we are learning.
THE POSITION
Rockhampton Girls Grammar School invites applications for a passionate and dedicated Student Services Officer for an immediate start.
HOURS OF WORK AND LOCATION
Employment Type: Full Time - Term Time
This is an onsite position, working Monday to Friday during school term time, with a 7.30 am daily start time.
An on-site presence from the commencement of the school day is an inherent requirement of the role to ensure Student Services is fully operational and able to support students, families, staff, visitors and contractors.
Due to the front-of-house, student-facing and duty of care responsibilities of the position, the duties are required to be performed on site at Rockhampton Girls Grammar School.
POSITION OBJECTIVE
The Student Services Officer provides high-level, front-facing administrative and customer service support to Rockhampton Girls Grammar School. This role is a key onsite position and serves as a primary point of contact for students, parents, staff and visitors, requiring a consistently professional, calm and welcoming presence.
The position requires a high degree of independence, strong data entry accuracy and the ability to manage competing priorities without the need for close supervision or ongoing direction. The Student Services Officer is responsible for managing Student Services operations efficiently while maintaining confidentiality, accuracy and strong relationships across the School community.
A core focus of this role is the delivery of outstanding customer service, teamwork and flexibility, ensuring student wellbeing, attendance processes and office operations run smoothly and professionally at all times.
KEY ACCOUNTABILITIES
STUDENT SERVICES AND CUSTOMER SERVICE
* Act as the first point of contact for parents, students and visitors, providing high-quality, professional and empathetic customer service at all times.
* Manage Student Services operations with minimal supervision, exercising initiative and sound judgement.
* Respond to student needs in a timely, calm and professional manner.
* Liaise effectively with parents and staff to fulfil the School's duty of care regarding student attendance and wellbeing.
ATTENDANCE, DATA AND ADMINISTRATION (HIGH-LEVEL DATA ENTRY)
* Accurately manage student absence records, sign-in/sign-out processes and SMS communications using The Alpha School System (TASS).
* Maintain a high standard of data integrity across all student records, including TASS student and parent records, timetables and subject data.
* Investigate, collate and report attendance information in collaboration with teaching staff, the Health Centre and leadership.
* Locate students during the school day as required using TASS.
* Compile, review and submit accurate data for State and Commonwealth reporting, including QCAA, QSA, ACARA, census data and Student Residential Collections.
ENROLMENTS, TIMETABLING AND REPORTING
* Support enrolment processes including timetables, student identification, name badges and TASS Portal registration.
* Set up school calendars, semester timetables and class lists, including emergency evacuation lists.
* Maintain and finalise student files for new, current and exited students.
* Manage student withdrawals, exits and end-of-year rollover processes.
* Assist with academic reporting and provide attendance and enrolment data to senior staff as required.
OFFICE MANAGEMENT AND PRESENTATION
* Ensure the Student Services office space is set up, organised and presentable each day prior to student and parent arrival.
* Maintain a professional, welcoming and orderly front office environment at all times.
* Manage lost property, confiscated items and secure storage areas.
* Support cash handling, receipting and electronic payment processes in accordance with School procedures.
HEALTH CENTRE SUPPORT
* Provide daily lunch-time cover for the School Nurse.
* Provide short-term relief support for the School Nurse, including basic first aid and student medication administration in line with policy.
* Assist with maintaining accurate student medical records and supporting health-related administration.
TEAMWORK AND FLEXIBILITY
* Work collaboratively as part of the broader administration team, providing coverage during short-term absences.
* Demonstrate flexibility to support peak workload periods, school events and operational priorities.
* Build positive working relationships across all areas of the School.
ESSENTIAL QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
* Qualifications relevant to administrative or office-based roles (desirable).
* Demonstrated experience in high-volume, accurate data entry.
* Strong computer skills, including high-level proficiency in Microsoft Office.
* Experience with TASS (desirable but not mandatory).
* First Aid Certificate (desirable).
KEY CHARACTERISTICS
The successful applicant will demonstrate:
* Exceptional customer service skills and a professional, welcoming manner.
* The ability to work independently without requiring constant direction.
* Strong attention to detail and commitment to data accuracy.
* Excellent organisational and time management skills.
* A collaborative, flexible and team-oriented approach.
* A high level of confidentiality, discretion and professionalism.
* Emotional resilience and the ability to manage competing priorities in a busy environment.
* A calm regulated and measured manner, with the ability to remain composed and not escalate or become heightened in challenging or high-pressure situations.
* An understanding of, and commitment to, trauma-informed approaches when engaging with students and families, recognising the impact of stress, anxiety and adverse experiences on behaviour and communication.
WHAT WE OFFER
* Professional Development opportunities
* Employee Assistance Program
* Superannuation benefits
* Salary Sacrifice/Novated Lease options available
MANDATORY REQUIREMENTS
The successful application is required to:
* Hold a current Drivers Licence.
* Hold a current Blue Card from the Commission for Children and Young People and Child Guardian.
APPLICATION INFORMATION
To express your interest, please submit a cover letter and current resume via Seek.
We also request you provide the following:
* Blue Card
* 2 x Professional References
Applicants are encouraged to submit their application as early as possible as Rockhampton Girls Grammar School reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.
All applicants will be subject to Rockhampton Girls Grammar School legislative screening procedures and will be required to authorise such checks and provide identification. These checks are consistent with Rockhampton Girls Grammar's commitment to child protection policies and procedures.
For further information contact the Human Resources Officer, Emily Conrad on (07) 49 300 *** or email **@rggs.qld.edu.au.
To access the full Role Description please visit the school website:
https://www.rggs.qld.edu.au/employment