Job Description:
We are seeking an experienced Medical Receptionist to join our team at Doctors&Co. The ideal candidate will be highly motivated, enthusiastic with a can-do attitude towards all tasks and have the ability to work autonomously at a fast pace as well as in a team.
The key responsibilities of this role include:
* Open and close clinic as per set procedure
* Greet patients and other callers in a professional and courteous manner
* Make appointments for patients
* Ensure medical records are managed confidentially and efficiently
* Accurately process patient payments via cash, Eftpos, and direct bill transaction
* Invoice Medicare, Private Health Funds, TAC, Workcover
* Knowledge of the MBS schedule and correct billing procedures
* Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
* Attend to patient enquiries
* Check and handle internal emails
* Fill in the roster when staff is away, on holidays and sick leave
* Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary
* Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
* At all times maintain confidentiality of patient personal and financial information
* Complete recalls
* Support the day-to-day operations of the medical centre
* Exceptional customer service and teamwork skills
* High level of computer literacy and IT knowledge
Key Selection Criteria:
* Demonstrated ability to work in a team
* Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
* Demonstrated strong organisational and problem-solving skills
* Demonstrated ability to work in a fast-paced environment, including multitasking
* Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
* Demonstrated commitment to quality patient service