This range is provided by First Focus.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$90,000.00/yr - A$130,000.00/yrFirst Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines.
It's not just us saying this - we just got voted #1 for the 8th year running on Cloud Tango dot net!
We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.The search is on for the best Senior Support Engineer in Australia who will work directly for one of our US based partner MSPs.ResponsibilitiesRemote Support: Provide remote and occasional onsite support to customers nationwide, addressing issues related to servers, desktops, and applications within Microsoft Azure, Active Directory (AD), and Exchange environmentsCloud Infrastructure Management: Support and maintain cloud infrastructure across Hyper-V, AWS, and Azure platforms, ensuring systems' efficiency and performanceTechnical Problem Solving: Perform a variety of senior support functions, collaborating with solutions experts to maintain best practice environments and address complex technical challengesProject Deployment: Participate in project teams to deploy and manage IT solutions for clients, ensuring projects are completed on time and within scopeDocumentation and Reporting: Document and log all actions and solutions in our systems for accountability and future reference; mentor juniors in key skillsContinuous Improvement and Collaboration: Work with experienced team members to identify opportunities for process improvement and skill developmentQualificationsAn extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles (Fortigate, Meraki, Cisco preferred)Outstanding spoken and written communication skills in EnglishDeep knowhow in Windows Server, desktop and Azure AD/GPO/DNS/DHCPStrength across messaging platforms including Exchange Hybrid, On-prem and Office 365Experience working with Hyper-V and other virtualization solutionsExtensive experience with backup technologies (Veeam, Datto and StorageCraft preferred)Excellent complex-problem diagnosis techniqueExposure to ticketing tools (Connectwise, Labtech and Kaseya highly valued)BenefitsCompetitive salary packageAll employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellorsFlexibility for a satisfying work-life balance10 paid study days per year with support towards certifications and qualificationsInternal training sessions and library accessFastTrack mentoring program for personal and professional developmentMAD (making a difference) Council focusing on equality, charity, and the environmentOption of a Tesla company car as part of the employment package (conditions apply)Regular social events and a excellent team cultureFirst Focus welcomes applications from Neurodiverse candidates.
We recommend disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options available to best showcase your skills.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting
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📌 Senior Support Engineer
🏢 First Focus
📍 Bundaberg Central