About Organization:
Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centers and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS' journey as we strive to achieve long-term net zero emissions by 2030.
Key Responsibilities:
* Deliver L2/L3 support for DERMS applications, integrations, and services.
* Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources.
* Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements.
* Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues.
* Support patching, upgrades, deployments, and system configuration changes.
* Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity.
* Maintain knowledge base articles, SOPs, and runbooks for effective issue resolution.
* Provide technical support for DERMS functions such as DER aggregation, forecasting, optimization, scheduling, and dispatch.
* Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability.
* Ensure adherence to ITIL processes for incident, problem, and change management
Required Qualifications:
* Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience).
* 3+ years of experience in
application support, energy management systems, or grid operations platforms
.
* Strong understanding of
DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations
.
* Proficiency with
Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools
.
* Solid troubleshooting skills across
application, middleware, and network layers
.
* Experience with
monitoring tools (Splunk, Grafana, AppDynamics, etc.)
.
* Familiarity with
SCADA, ADMS, EMS, OMS
, or other grid management systems.
* Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams
Preferred Skills:
* Prior experience supporting DERMS or other OT/IT grid management platforms.
* Knowledge of GridOS ecosystem and integration with DERMS.
* Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2).
* Cloud/hybrid deployment experience (Azure, AWS).
* Certifications such as ITIL, Security+, or utility-specific systems training.
* Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency
A Great Fit for the TCS Culture
We're looking for people who are:
* Passionate about technology and transformation
* Driven by curiosity, innovation, and continuous learning
* Excited to work in a collaborative, purpose-driven environment
* Motivated by delivering real impact for clients, communities, and society
Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape
how we work and how we grow together.
The TCS Community in Australia and Beyond
* Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
* Local presence: A trusted partner to Australia's leading enterprises across financial services, government, retail, healthcare, telecom, and more.
* Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
* Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.
We don't just imagine a better future — we help build it.
About TCS
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world's largest organizations to help them transform their businesses, operating models, and technology ecosystems.
Learn more at
Equal Opportunity Employer
TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Note:
Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process