Neuron is Australia and Canada's leading e-scooter operator; it differentiates itself by being the best partner to cities while setting the standard for safety and sustainable operations. Its parent company, Neuron Mobility Holdings, is one of the world's top shared e-scooter operators and the clear market leader in the Asia-Pacific region.
Founded in 2016, Neuron is an industry pioneer and was the first to launch a docked e-scooter system. Since then, the company has introduced numerous industry firsts and innovations, including e-scooter battery swapping, geofencing control, and integrated helmets.
The Role
As an Operations Supervisor, you'll lead day-to-day ground operations to ensure a safe, reliable, and high-quality service. You'll manage and coach frontline teams, oversee deployment and maintenance activities, and deliver against key operational KPIs. This is a hands-on leadership role requiring strong operational judgement, data-driven decision-making, and the ability to thrive in a fast-paced, field-based environment. You'll play a key role in planning, compliance, training, and continuous improvement while acting as a visible leader and brand ambassador across the city and supporting broader operational needs as required.
There are two Supervisor positions available; daytime (6am - 2pm) and afternoon (2pm - 10pm), four weekdays plus one weekend day. Timings can be flexible for the right candidate.
What you'll do:
* Lead day-to-day ground operations including deployment, battery swapping, rebalancing, retrievals, and basic maintenance.
* Manage and coach Drivers, Ground Patrollers, Scooter Swappers to deliver consistent operational performance.
* Own delivery against core operational KPIs, including availability, deployment, rebalancing, and quality standards.
* Plan and execute shift scheduling, manpower allocation, and daily deployment plans to meet demand and permit requirements.
* Ensure full compliance with SOPs, safety standards, and operational policies.
* Conduct quality control checks and oversee basic maintenance to maintain fleet and service standards.
* Lead local training, onboarding, and refresher programs to build capability within the team.
* Track operational issues, incidents, and escalations, owning root-cause analysis and follow-through to resolution.
* Support city-level operational planning, data capture, and reporting to inform day-to-day decision-making and optimisation.
* Act as a visible, hands-on leader and brand ambassador, supporting other cities during launches, peaks, or resourcing gaps as required.
What you'll need:
* Bachelor's Degree in Business, Logistics or related field.
* Proven experience leading teams in an operational, logistics, or field-based environment.
* A hands-on leadership style, with the ability to lead from the field and work alongside frontline teams.
* Strong operational judgement, with the ability to interpret data and translate insights into practical actions.
* Proficiency in Excel or Google Sheets; exposure to dashboards or reporting tools (e.g. Tableau) is advantageous.
* Demonstrated ability to deliver results in a fast-paced, complex operational environment.
* Strong communication, organisational, and people-management skills.
* A proactive, self-starter mindset with a practical, solutions-focused approach.
* Ability to multi-task, prioritise effectively, and adapt to changing operational demands.
* Experience in mobility, transport, logistics, or a high-growth start-up environment is advantageous.
* A valid Open Class Driver Licence, suitable personal smartphone, and the ability to lift and manoeuvre 30–40kg as required.
Our Values
Make It Happen
We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.
Be Proactive
We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.
Trust Facts Over Opinions
Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.
Stay Curious
We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.
Do More With Less
We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.
If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team
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Neuron Mobility is an equal opportunity employer. We are committed to making all employment decisions including recruitment, appointment and promotion decisions on the basis of business needs, individual qualifications, and merit.
The company prohibits discrimination and harassment of any kind. We are dedicated to the continued personal and professional growth of our employees. We protect all of our employees regardless of race, nationality, ethnicity, politics, sex, sexual orientation, gender identity, social origin, physical and mental disability, religion or belief, marital or domestic partnership status, family or parental status and any other status recognised and protected by the law and regulations of where we operate.