Job Description We are seeking a Rostering Officer to join our team for a permanent role based in Melbourne. Reporting to the Branch Manager you will be the first point of contact for a range of enquiries from clients and staff. You will join an established team with the responsibility of allocating shifts to our Support Workers for our Home Care clients. Manage the roster according to the Annual Workforce Plan Answering phone calls and assisting with client and stakeholder enquiries Scheduling of support staff and ensuring all shifts are filled in a timely manner Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan Identifying gaps in the roster, ensuring there is a pool of support workers credentialed and ready for shifts Supervision of support workers on a regular basis Engage and communicate effectively within all divisions of Home Care Reporting incidents immediately in line with the Home Care Incident reporting policies Perform ad hoc duties and projects assigned by your manager. Let's talk about you: Are you ready to make a real impact every day? In this role, you’ll be at the heart of ensuring our clients receive the best possible care by matching the right people, at the right time, with the right skills. Ideally you have rostering or scheduling experience. You’ll play a key role in welcoming and integrating new staff into the workforce and building strong working relationships with the Recruitment & Service Delivery, Customer Care, and Business Relationship Lead teams. Alongside this, you’ll support initiatives that enhance the overall customer experience and contribute to a variety of ad hoc duties and projects as they arise. This role could also suit someone in Woolongong. Our Benefits - Why would you want this job? A fabulous discount on BUPA Private health Insurance – 7%! Access to extra leave with a day off for your birthday plus a rewards and benefits platform Salary Packaging - novated leasing available with Smart group Be part of a well-respected Australian based organisation of more than 3,000 employees! Benefit from ongoing training and support with access to an education allowance to nurture your skills and career We play a crucial role in shaping the future of Healthcare in Australia and we enjoy a working environment where our employees feel valued. At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply. To learn more about HCA: www.healthcareaustralia.com.au