Retail Security Officers are the cornerstone of creating a safe and welcoming environment for shoppers, retailers, and visitors alike. Their role is multifaceted, requiring them to provide top-notch front-line customer service while ensuring the well-being of everyone in the premises.
Key Responsibilities:
* Delivering exceptional customer experiences
* Responding promptly to medical emergencies, security threats, and other incidents
* Maintaining vigilance to identify potential safety hazards and report any suspicious activity
* Supporting smooth centre operations through efficient crowd management and conflict resolution techniques
* Assisting with emergency response protocols and evacuation procedures
Essential Qualifications:
* Holding a current QLD Security Licence with Crowd Control function
* Possessing valid First Aid and CPR certificates
* Demonstrating strong communication skills and a customer-centric approach
* Maintaining a high standard of personal presentation and professionalism at all times
* Being available to work across a 24/7 roster