Job Overview
We are seeking a skilled IT support professional to join our team in Townsville. As a key member, you will be responsible for providing efficient and effective IT assistance to our organization.
Main Responsibilities:
* Troubleshoot issues and fulfill requests raised through the ICT service desk
* Collaborate with specialist staff or vendors to ensure quick resolutions and meet service levels
Key Qualifications:
* Previous experience in an IT support role
* Strong interpersonal and communication skills
* Proficiency in existing and emergent technologies
* Familiarity with IT Service Management principles and frameworks such as ITIL
About Our Organization:
We aim to help Queenslanders live better lives through better finances. We offer a range of benefits, including work-life balance, flexible working options, and excellent training and development opportunities.