Introduction
Why ELMO?
* Flexible working arrangements (Hybrid)
* Employee assistance program - counselling, contemporary health and wellbeing support.
* Salary sacrifice options & service recognition rewards
* You will be part of a fast-growing company where the opportunities are endless
* Learning & development opportunities and social clubs.
About us
Founded in 2002, ELMO Software is a cloud-based solution that helps thousands of organisations across Australia, New Zealand and the United Kingdom to effectively manage their people, process and pay. With a mission to create best-in-class technology accessible to all workplaces, ELMO is constantly evolving. Our innovative solutions are at the forefront of a disruptive technology industry, driven by the transition of organisations towards online systems which automate processes and aggregate information in new and intelligent ways. Today, the broader ELMO Group consists of several brands and entities including PeoplePulse, Pivot, HROnboard, Vocam, Webexpenses and BreatheHR.
Description
We are seeking a talented problem solver to fill the position of Account Manager. As an essential member of our growing business, you will be responsible for answering customer calls and providing unique solutions to various issues. The ideal candidate will be passionate about customer service, possess exceptional listening skills, and be able to communicate effectively with clients.
As an Account Manager, you will be required to maintain a professional demeanor at all times while building positive relationships with clients. You will be responsible for updating customer information in our database and keeping abreast of our products and services to provide swift and accurate assistance to customers.
Collaborating with the management team, you will stay informed of any policy changes, and be equipped to handle billing issues, product problems, service inquiries, and general customer concerns. Through your innovative problem-solving skills, you will contribute to the company's growth by transforming frustrated customers into loyal, repeat clients.
If you possess the necessary skills and experience and are looking for an opportunity to make a difference, we invite you to apply for this exciting role as an Account Manager.
Click to view the full position description here.
Skills And Experiences
1. Excellent communication skills - both verbal and written
2. Strong interpersonal skills and ability to build relationships with clients
3. Customer service experience and a passion for providing outstanding service
4. Ability to manage multiple clients/accounts simultaneously
5. Sales experience and a proven track record of meeting and exceeding sales targets
6. Problem-solving skills and ability to think outside the box
7. Knowledge of the industry and understanding of market trends
8. Ability to work in a fast-paced environment and handle high-stress situations
9. Excellent organizational skills and attention to detail
10. Proficiency with technology and software tools, such as CRM platforms and Microsoft Office suite.
Having a Bachelor's degree in business, marketing, or a related field is also a common requirement for many account manager positions. Additionally, having relevant certifications, such as Certified Account Manager (CAM) or Certified Sales Professional (CSP), can also be an advantage.