Job Description
We are seeking a technical expert to drive customer value and solutions success. The ideal candidate will be responsible for designing technical solutions, providing prescriptive solution-specific guidance, and cultivating deep technical expertise in Atlassian's platforms.
The role involves working with enterprise organizations to identify business challenges and provide insights that help decision-makers discover opportunities and the value of addressing them with Atlassian's cloud solutions. You will also create solution content to support customer goals and outcomes, map out solution-specific journeys, and deliver guidance and activities to ensure continued progress.
Key Responsibilities:
* Design technical solutions and provide prescriptive solution-specific guidance for direct customer engagements
* Cultivate deep technical expertise in Atlassian's platforms staying up to date on all new capabilities to support varied customer needs
* Understand technical requirements guide implementation of solutions and ensure successful product adoption
* Identify customer business challenges and provide insights that help decision-makers discover opportunities and the value of addressing them with Atlassian's cloud solutions to achieve better long-term results
* Create solution content to support customer goals and outcomes
* Map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
* Ensure the voice of the customer is represented inside of Atlassian contributing direct and actionable feedback to both internal product teams in their specific solution area s
Collaboration and communication skills are essential for this role as you will work closely with cross-functional teams across sales and GTM teams, CSS channel, and other internal and external partner teams to support the client, identify, and promote new and expansion opportunities and drive success.
Requirements:
* 8+ years of experience within SaaS companies
* 2+ years of enterprise customer-facing roles
* Demonstrated expertise in SaaS and Atlassian Cloud
* Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc.
* Background in SaaS-based architectures integration methods and security considerations
* Experience with Atlassian's Cloud migration process associated migration utilities and hybrid SaaS and on-premise deployment models
* Experience supporting the entire lifecycle of the Atlassian ecosystem you are comfortable researching, installing, supporting, and scaling Atlassian products and related apps
* Technical product demonstration documentation, and presentation experience
* Comfort speaking to and influencing a customer's technical teams
* Experience helping an organization adopt an Atlassian product or similar product
Preferred qualifications include experience working on cross-team projects engaging with sales, product support, and other teams, experience working with large customers in a consulting or technical expert capacity, demonstrated experience leading cross-team projects partnering effectively with sales, product support, and other teams, experience working with Fortune 500 enterprise customers in a consulting or technical expert capacity, and specific industry experience in one or more of finance, healthcare, automotive, public sector, technology, communications, and manufacturing.
Benefits
We offer a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources paid volunteer days and so much more to learn more visit Go.Atlassian.com/perksandbenefits.
About Us
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital veteran or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience we can support with accommodations or adjustments at any stage of the recruitment process simply inform our recruitment team during your conversation with them.
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