Role Purpose
To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.
Key accountabilities
• Deliver excellence in customer service
• Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc
• Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram
• Understand features and benefits of all Travelex product lines
• Use every opportunity to upsell and cross-sell
• Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
• Adhere to promotional marketing offers
• Manage till stocks
• Achieve individual KPIs / targets
• Fully investigate overs and shorts (differences) and report
• Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
• Ensure compliance to legal and corporate requirements
• Maintain high standards of housekeeping and presentation of stores
• Contribute to the success of the team
• Complete training within required timelines
• Any other reasonable instructions as required by the business
Role-specific experience and skills
• Retail, cash handling and/or banking experience
• Good customer service skills
• Good numerical ability
• Good knowledge of product, services and procedures
• Demonstrated experience working with computer systems
• Ability to work independently as well as in a team environment
• Ability to handle routine activities with attention to accuracy and detail
• Flexibility to work different shifts and locations as required
• English language skills
General experience and personal qualities
• Self-aware, open-minded with a high degree of personal and professional integrity
• The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
• A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs
• The ability to analyse issues and solve problems
• Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex.