Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism Operations
Management Level Administrative
Job Description & Summary
As the Concierge EA in the onDemand team, you'll provide predictable, location-anchored, on‐site support to AU Partners and teams, acting as the firm's onshore safety net for unplanned EA absences. This role connects onshore stakeholders with offshore EAs to deliver seamless in‐office execution and high‐quality client‐facing experiences, while embedding PwC's EA operating model. Please note, there are two roles available in Melbourne.
Why PwC?
At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You'll work with leading teams, explore new technologies, and unlock your full potential.
Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we're building trust and shaping the future.
What you'll do:
* Deliver on‐site EA support to an AU Partner and the office, including printing/production, meeting and event logistics, and client greetings to ensure seamless in‐office execution.
* Act as the onshore connector with offshore EAs, coordinating priorities, clarifying expectations, ensuring smooth handovers, and maintaining onDemand coordination and process discipline.
* Serve as the standing coverage pool for unplanned EA absences, triaging issues and providing same‐day stabilisation of business‐critical activity.
* Build strong relationships and manage stakeholder expectations; communicate and escalated appropriately; support internal and client events; and contribute to the EA community through knowledge sharing and coaching.
What we're looking for:
* Trusted judgment, professionalism, discretion, and a service‐excellence mindset; confidence handling sensitive interactions and complex stakeholder needs.
* Strong collaboration and communication skills to partner across the Connected Teams/EA Community, influence adherence to the EA operating model, and provide clear, constructive feedback.
* Highly organised, process‐driven executor with event support and issue‐resolution experience; able to triage unplanned absences and manage competing priorities under time pressure.
* Office‐based availability with fixed hours from 8:45 AM to 5:15 PM local time. With two Concierge EAs at this location, one EA is required to be on‐site at all times, ideally with a scheduled overlap day to ensure continuous coverage.
What you'll gain:
* The opportunity to work with leading organisations and cutting‐edge technology that challenge and expand your expertise.
* Flexibility means trusting you to choose when, where, and how you work—balancing what's best for you, your team, and your clients to grow and thrive together.
* Clear paths for career progression supported by continuous learning and leadership development.
* Generous leave entitlements to support your work‐life balance—floating public holidays, birthday leave and the ability to purchase additional leave on top of your four weeks.
* A world‐class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.
We're committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.
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