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Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services. Our customers trust us to hold their most key data, support their critical devices, and secure their systems. We’re proudly Australian-owned, fiercely customer-centric, and relentlessly future-focused.
About the role
This role will support the customer through day-to-day maintenance of the Digital Workplace solutions by providing onsite technical assistance to their employees. Working at our customer's site you will ensure seamless IT operations and an excellent user experience by resolving hardware, software, and connectivity issues promptly.
Key responsibilities
- Deliver onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Install, configure, and maintain operating systems, applications, and security tools.
- Manage incident tickets and requests using ServiceNow ITSM platform.
- Support Microsoft 365 applications (Teams, Outlook, SharePoint) and collaboration tools.
- Administer and troubleshoot Microsoft Intune for device management builds and compliance.
- Administer and troubleshoot JAMF for Apple device management and compliance.
What we’re looking for
- Solid knowledge of Windows OS, Microsoft 365 suite, and enterprise applications.
- Experience with MacOS and JAMF.
- Hands‑on experience with ServiceNow for incident, request & change management.
- Proficiency in Microsoft Intune for endpoint management and compliance.
- Familiarity with Active Directory / Entra ID, user account management, and networking concepts.
- Solid understanding of public cloud infrastructure and services (Azure).
Sounds good? We'd love to hear from you!
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