Customer Support Consultant | Leading Property Tech Company
? Locations : BrisbaneCBD
? Salary : $61,800 + Super (flexible depending on experience)
? Hours : 37.5-hour week | Rotating rosters between 9 AM – 7 PM
? Schedule : Monday–Friday
? Type : Full-time, Permanent
Join a company changing the way Australians experience property
Our client is a leading property tech company, reimagining property for everyone - from first-time buyers to seasoned investors. At the heart of their success is a culture built on collaboration, high performance, and care, and they've been recognised as one of Australia's Top Workplaces.
As part of the Customer Support team, you'll be joining a purpose-driven group that delivers excellent service to both real estate professionals and consumers, helping them achieve success on every property journey.
What you'll do
Handle inbound calls, chats, and emails from real estate agents and consumers
Troubleshoot technical issues — like uploading listings or adjusting prices
Investigate complex account or data transfer queries
Follow up with customers via outbound calls when needed
Log and triage requests using Zendesk, Salesforce, and MS Office
Collaborate across multiple teams using Slack
What makes you great
You take ownership and see issues through to resolution
You're adaptable, resilient, and calm under pressure
You love solving puzzles and asking "why" to truly understand how things work
You communicate clearly and confidently with a professional tone
Your background might include :
1+ years' experience in a similar corporate, call centre environment that is fast-paced and ever changing
Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers
Experience in real estate roles like leasing consultant, property manager, office managers or similar are highly beneficial
(Full training provided — you'll start with 4 weeks of structured learning, buddy support, and live practice before taking your first call.)
Benefits
Full-time, Permanent role
Join a team passionate about helping Australians on their property journey
Excellent training and support to set you up for success
Genuine career progression
Work-life balance with flexible rosters
Inclusive, purpose-driven culture recognised as a top workplace
Apply now and start your career in Real Estate ?
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