Service Leader – BIG W Palmerston
Location: BIG W Shoal Bay, Northern Territory, Australia
Apply for the Service Leader – BIG W Palmerston role at BIG W.
Job Details
Roster options:
Roster option 1:Start day – End dayStart time – End timeTuesday – Saturday 8:00 AM – 5:00 PM
Roster option 2:Start day – End dayStart time – End timeMonday – Friday 8:30 AM – 5:30 PMTuesday – Saturday 8:00 AM – 5:00 PMWednesday – Sunday 8:30 AM – 5:30 PMTuesday – Friday 7:00 AM – 6:00 PM
What We're Like
At BIG W everyday's a big day.
For you, this could be the start of something big.
There are over 15,000 of us, in the biggest cities and the tiniest towns.
And each of us has an significant role to play to help make a real difference for families by providing real value, real solutions and real care.
About The Role
The Service Leader plans the delivery of great customer service and quick and easy checkouts in the Service Desk and Front End (including Customer Greeter).
What You'll Do
Ensure the delivery of a great customer experience every day
Lead a team including rostering, leave, succession, training, development and recruitment
Create respectful, trusting and positive relationships with the community you serve
Manage customer compliments and complaints
Plan and implement online order fulfilment processes, ensuring that orders are filled and despatched within SLAs
Manage sales and budgets
What You'll Bring
You use data & insights to drive decision making not intuition or gut feel on Team, Customer and Performance metrics
Creative but with a keen eye for detail and strong planning capability with the ability to embed structured processes and routine
Availability to work a flexible roster which may include evenings and late nights across the 7 days of the week
What You'll Experience
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
Access to Sonder.
Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
Benefits
Attractive team benefits, discounts and rewards program
Work with a team that supports growth and career development
Permanent opportunities offering stability and career pathways
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