A government agency in Canberra is seeking a Service Desk Analyst to provide level 1 and 2 ICT support services to employees. Responsibilities include delivering IT solutions, training junior staff, and maintaining process documentation. The candidate should have prior experience in IT support, excellent communication skills, and flexibility to work in a rotating shift roster. The role also demands engagement with stakeholders and may involve interstate travel. A proactive approach and strong organizational skills are essential.#J-18808-Ljbffr