Description
We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
The Service Delivery Manager (SDM) is responsible for the operational delivery, sustainment, and continuous improvement of the Defence Health Knowledge Management capability.
Reporting to the CTO Health, the role ensures Defence Health knowledge systems and services are reliable, secure, and aligned with Defence Health strategic, clinical, and operational objectives. Operating within a complex, multi‑vendor Defence ICT environment, the SDM enables effective management, dissemination, and use of health knowledge to support clinical decision‑making and health service delivery across the Australian Defence Force (ADF).
Key Responsibilities
* Own end‑to‑end service delivery for the Defence Health Knowledge Management capability, ensuring availability, performance, usability, and alignment to operational requirements and tempo.
* Lead ITIL‑aligned service management (incident, problem, change, release) while maintaining service readiness, information assurance, and authoritative documentation.
* Coordinate and manage multiple Defence‑approved vendors, monitoring performance against SLAs/KPIs and leading service integration and issue escalation.
* Support and evolve the Defence Health Knowledge capability, ensuring accuracy, currency, accessibility, governance, and alignment with clinical and strategic priorities.
* Ensure compliance with Defence ICT governance, security and assurance requirements, manage risks and continuity, and provide reporting and engagement with senior stakeholders.
About You and What You’ll Bring
* Proven experience supporting a health capability, such as knowledge management, information management, or clinical decision‑support systems.
* Experience supporting Federal Government, State Government or private health capabilities.
* Demonstrated experience in digital health enablement, including the delivery or support of digital health initiatives that enhance clinical decision‑making, health workforce capability, information access, or health service outcomes.
* Demonstrated experience as a Service Delivery Manager supporting enterprise‑scale or mission‑critical ICT systems, ideally within health‑related capabilities (e.g. knowledge or clinical systems).
* Proven ability to operate in complex multi‑vendor environments, with strong knowledge of ITIL‑based service management practices.
* Experience working in secure, regulated, or operational environments with well‑developed stakeholder engagement, communication, and leadership skills.
* Familiarity with government or Defence ICT environments, including governance, assurance processes, and systems requiring formal security accreditation.
* Experience with knowledge management or content platforms, with highly desirable exposure to digital health enablement and initiatives improving clinical decision‑making and outcomes.
Success for this role requires the applicant to be an Australian Citizen and hold a minimum NV‑1 level security clearance.
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive.
Equal Opportunity
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities, and Pride) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Commitment to Non‑Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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