**Job Description:**
Drive Sales and Create Unforgettable Moments
As a sales associate, you will be responsible for driving sales through proactive client acquisition, providing flawless clienteling, and creating memorable experiences for our clients.
You will exceed individual and store sales targets by building a qualified, repeat-client pipeline and executing compliant outreach strategies.
Key Objectives include:
* Exceeding individual and store sales targets
* Building a qualified, repeat-client pipeline
**Proactive Client Acquisition Strategies:**
* Daily lead generation via phone, SMS/WhatsApp, email, LinkedIn/social media (per policy)
* Setting qualified appointments; driving traffic; approved off-site showings
* Growing referral streams via local partners (concierges, luxury auto, jewellers, clubs, chambers, watch communities)
* Reactivating lapsed clients with tailored offers; prospecting ethically with consent
**Clienteling and After-Sales Support:**
* Delivering elite service: greeting, discovering needs, telling the brand story, closing and handling objections
* Hit targets; following Breitling sales standards; meeting KPIs via dashboards/manager feedback
* Managing after-sales support: follow-ups, thank-you/birthday notes; quote, payment, delivery management
* Maintaining VM/housekeeping; receiving shipments & displaying goods
* Keeping product/technical knowledge current; supporting weekly Smart Events & occasional after-hours events
* Handling complaints professionally; following all policies; owning a Key Responsibility Area