Job Opportunity:
This role involves managing a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
About the Role:
* This is a 12-month contract position offering a flexible hybrid working model after training.
Key Responsibilities:
* Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
* Employ strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
* Collaborate with internal support and external stakeholders for timely and proactive Case Management.
* Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.
Requirements:
* Experience in Workers Compensation claims, portfolio claims management, or call centre operations.
* A background in Psychology would be highly desirable.
* Demonstrate excellent customer service skills in a high-volume work environment.
* Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders.
* Resilience: Exhibit a high level of resilience and ability to manage complex, sensitive, and challenging matters.
What We Offer:
* Employee discounts and rewards - exclusive offers on retailers.
* Study support for eligible employees.
* Parental Leave: All permanent employees who are primary carers are offered parental leave.
* Wellness initiatives to promote employee health and wellbeing.