About The Company:
DRiV Incorporated is a leading global supplier in the automotive aftermarket, known for its commitment to innovation and quality. The company, a subsidiary of Tenneco operates with 31 respected aftermarket brands, including many that have been in the business for over a century. DRiV focuses on enhancing the driving experience through technology and high-performance solutions, delivering unparalleled service to its customers. With a workforce of over 1,999 employees globally, DRiV is recognised for its strong market presence and ongoing expansion into new product categories and markets.
Key Responsibilities:
* Accurately enter orders into SAP, send confirmations, and follow up on logistics with customers/sales/cross-functional teams.
* Coordinate inbound shipments with the warehouse, track full logistics journey of goods and update stakeholders on status/delays.
* Professionally resolve customer service issues via cross-departmental liaison; escalate complex concerns as needed.
* Partner with Quality to follow up on customer quality complaints and communicate resolution progress.
* Monitor, flag, and remind sales of past due orders/issues; drive follow-up to resolve past due items with customers/sales/logistics.
* Maintain clear internal communication and update SAP with logistics/past due data for transparency.
* Take on additional assignments as required by the team.
*Qualifications (Education/ Experience/ Key Competencies)
Required
* Education Level: University/College graduate
* More than 2-3 years' work experience in sales supporting or customer service field.
* Good English both in written and speaking
* Excellent skill of Microsoft Excel, Word. Experience in SAP is preferred.
Skills and capabilities (leadership and/or functional):
* SAP proficiency and customer service experience
* Understanding of logistics processes and shipment tracking.
* Strong communication, problem-solving, and organizational skills.
* Proactive approach to identifying and resolving past due issues.
* Microsoft Office skills essential.
Why Work for Driv Incorporated:
· An established and expanding company that has been operating for over 50 years.
· Located at Clovelly Park in South Australia.
· Work Monday – Friday 8:00am – 4:30pm.
· On site parking provided.
· Flexible and excellent working conditions.
· Career development and opportunities for growth within the company.
How To Apply:
If you are interested in joining our team, please press 'apply now' to submit your resume and cover letter explaining why you may be a fit for us.
Please Note:
* Only shortlisted candidates will be contacted.
* All applicants must have full working rights in Australia to be considered for this role.
* No recruitment agencies please.