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Customer support technical advisor

Sydney
beBeeSales
Customer Support
Posted: 19 August
Offer description

Pre-Sales Specialist Role

This is an exciting opportunity to join a leading organization as a Pre-Sales Specialist within their Regulatory Compliance solution line.

The role reports into the Senior Sales Manager and is central to the evolution of the solution line's technical expertise, leveraging the sales team's field efforts more effectively.


Key Responsibilities

* Provide pre-sales support to the BDM team through in-depth customer needs analysis and product demonstrations.
* Interact with customers to represent their requirements and understand key customer needs and market basics.
* Review and utilize data from predefined dashboards to make decision recommendations.
* Liaise with internal business partners, such as sales teams, to gather and assess product needs in the marketplace.
* Provide solution and domain expertise to sales campaigns, including assisting in the technical validation phase of the sales cycle.
* Deliver online and face-to-face demonstrations of Regulatory Compliance technology solutions to assist Business Development Managers and Relationship Managers in closing opportunities.
* Monitor the portfolio of top twenty sales opportunities for the region.
* Maintain knowledge of industry trends associated with Regulatory Compliance portfolio.
* Provide gap analysis for clients to assist their understanding of how the product is relevant.
* Create content with Channel Partners, including demonstration videos, webinars, and podcasts.
* Attend fortnightly sales meetings and represent the solution line.

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