Operations Support Officer
* Employment Type: 2x ongoing opportunities, 35 hours working week
* Location: Office location is flexible across our NSW locations (Lithgow, Gosford, Maitland and Parramatta)
* Salary: $84,659 - $92,701 + Super + Leave Loading
* Application close: 6th of February 2026 at 10am
About the team
The Operations Support Officer (Tax Debt) sits within Revenue NSW. We are the state's principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW.
The Tax Debt Team is responsible for high level debt management across a range of tax bases. Our staff are skilled across a variety of tax streams and our functions include assisting customers to resolve their overdue tax debt by phone, in writing and via our online services, with a focus on providing exceptional frontline customer service in a high-volume contact centre environment.
We are seeking to recruit self-motivated and experienced debt collectors with strong problem-solving skills who enjoys getting results. You will excel at negotiating with customers or their representatives and have an excellent eye for detail.
Your day-to-day
* Analyse and interpret legislation and its application in a debt recovery or an investigation environment
* Manage competing priorities where deadlines are tight
* Respond to enquiries from internal and external customers including legal professionals according to service standards.
* Negotiate debt settlements by utilising your strong verbal and written communication skills to liaise with customers and their representatives.
* Deliver a solution that meets business requirements in request of functionality, security, performance and usability.
* The Business Taxes team's head office is based in Parramatta, so there may be requirement to travel to this office on occasion to come together for purpose.
To be successful in this role you will demonstrate:
* Strong decision-making skills
* Strong ability to maintain performance expectations and contribute to overall success
* Problem solving skills in order overcome unexpected challenges
* Adhering to frontline responsibilities in a professional manner
* Accurately administering legislation and providing timely and consistent customer service
* Experience and knowledge in debt recovery and/or in the administration of taxes and levies is highly desirable or the willingness to learn this task.
* As a portion of the role involves handling inbound and outbound calls and operates during business hours 8:30 AM to 5:00 PM, you will be required to work scheduled shifts between these hours. While you may not be scheduled for late shifts, or phone shifts every day, flexibility to cover various shift times is essential.
For role-related queries, please contact Warren Broom at
How to apply
To apply for this role, please submit your resume and cover letting by clicking the apply now button.
Working at DCS
* 35-hour working week, with opportunities for flex leave where additional hours are worked
* Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations (subject to approval and availability)
* Learning tools are available for ongoing professional development
* Health and wellbeing programs
Who we are
By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.
DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.
From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.
We are here to help
Need some help with your application? - The capability application tool helps job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. To access the tool please click here.
If you do not meet all the criteria but still feel that you can succeed in this role, we welcome your application. You can discuss any enquiries regarding this role with Esther Dah on CUSTOM.CONTACT.PHONE or at
If you are successful in progressing through the application process, you may be asked to an interview and additional assessments.
Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks.
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.
Visit our Careers site to find out more about us and our colleagues.
Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday, 6th of February 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or
For more information, please visit
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