We create custom products and services that defy traditional insurance or real estate boundaries. Our team is passionate about the real estate, insurance, and mortgage lending marketplaces, with a deep respect for their economic power and personal significance.
As a Director of National Sales, you'll be a hands-on leader responsible for customer relationships from lead to ongoing operational success. You'll drive sales revenue growth, profitability, and customer satisfaction, building life-long relationships with clients and sources of revenue.
Major Areas of Responsibility
1. You will achieve a sales funnel with accurate forecasting and performance measurement from lead generation to close.
2. You will provide competitive intelligence and segment insights, identifying opportunities for growth and developing a lead nurturing program to qualify prospects.
3. You will independently evaluate customer opportunities and work collaboratively with cross-functional teams to develop strategies and relationships that support the sales cycle through contract close and operational launch.
4. You will anticipate, interpret, and respond to market changes by adjusting strategies and realigning priorities.
5. You will bring our available products and services to the defined marketplace at agreed-upon pricing strategies, facilitating customer sales cycles and working with internal partners to ensure client launch.
6. You will manage customer relationships after launch, continuing to work collaboratively with cross-functional teams to ensure customer success and division goals.
7. You will follow a budgeted sales plan and meet/exceed expectations.
8. You will be an evangelist for our company culture, brand, and objectives.
9. You will manage customer expectations and contribute to high levels of customer satisfaction and overall customer experience.
10. You will create new customer leads from industry relationships, knowledge, conferences, tradeshows, and inbound inquiries, while managing lead databases and prioritizing sales cycle activities.
11. You will own the sales cycle, contract close, launch, and relationship health and retention of eAgency customers, empathizing with every aspect of the customer experience.
12. You will learn about customer businesses and quickly understand their specific challenges to supply strategic input.
13. You will coach customer teams on deployment, enterprise-wide enablement, and methodologies to maximize value realization.
14. You will act as a trusted customer point of contact, defining measurable success plans and ensuring cohesive communication across internal and customer stakeholders.
15. You will provide leadership and subject matter expertise to drive right behaviors and alignment, partnering internally and with customers to ensure sustainable success and accelerate time to revenue.
16. You will maintain high levels of customer engagement, focusing on business outcomes, customer satisfaction, and long-term loyalty.
17. You will attend industry conferences, trade shows, speaking, and presentation opportunities to create brand awareness and generate active leads.
18. You will evangelize customer success stories and drive customer references and case studies.
Education and Experience
1. 5+ years of career experience in leading or owning customer acquisition, close, success, and revenue generation at the enterprise level, preferably in mortgage, fintech, proptech, title insurance, or real estate industries.
2. 3-5+ years of relevant work experience in customer-facing, customer success, account management, or strategic consulting organizations, ideally managing relationships with large and complex organizations.
3. Demonstrated track record of establishing credibility with internal stakeholders and key customer decision makers and influencers in dynamic, fast-paced environments.
4. Demonstrated success as a self-started, self-motivated, innovative, high-energy revenue-generating sales professional.
5. Excellent written/oral communication, presentation, interpersonal, and organizational skills.
Required Competencies
1. Acts/Leads with Human Sensitivity: Demonstrates respect, develops others, enriches team dynamics.
2. Interacts Effectively: Listens and communicates effectively, actively networks.
3. Manages Complexity: Reasons from multiple perspectives, makes decisions.
4. Achieves Results with Integrity: Conveys energy, focuses on results, acts with integrity.
5. Innovates: Shows curiosity, imagines creative solutions, promotes team creativity.
6. Demonstrates Entrepreneurship: Takes initiative, focuses on customers, improves business performance, develops a vision.