Hybrid work environment with flexibility to support work-life balance. Fixed-Term Contract (12 months). Play a key role in transitioning critical access processes to ServiceNow, shaping the future of enterprise service delivery. About the business/role/team This role sits within the IT Service Management Platform team, reporting to the Development Lead. You will be responsible for the design, development, testing and implementation of ServiceNow solutions across one of our large transformation programs. You will work closely with program stakeholders and business analysts to deliver outcomes for the program. About the role Lead the design, development, and implementation of ServiceNow solutions to support privileged access workflows. Collaborate with business analysts, architects, and stakeholders to gather requirements and translate them into technical specifications. Ensure alignment with ServiceNow best practices and enterprise architecture standards. Develop and maintain technical documentation, including solution designs, configuration guides, and test plans. Support integration efforts between ServiceNow and other enterprise systems as required. Participate in testing, troubleshooting, and deployment activities. Work closely with the BAU team to ensure seamless handover and support where needed. About you Proven experience as a ServiceNow Developer in enterprise environments. 2 years of hands-on experience with ServiceNow development. Proficiency in JavaScript, HTML, CSS, Glide scripting and Flow designer. Experience with ITSM modules (Incident, Problem, Change, CMDB, Service Catalogue). Strong understanding of ServiceNow architecture and data model. Excellent communication and stakeholder engagement skills. Ability to work independently and manage competing priorities. ServiceNow Certified Application Developer (CAD) certification preferred, ITIL 4 highly desirable. Experience with privileged access management processes (desirable). Be More Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia. Why RBA? The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia. The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ community. We are committed to making the recruitment process fair and equitable for all our candidates. Application Close : October 13, 2025 .