Make banking a Fifth Third better
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Overview
Selected candidates will become a Retail Personal Banker I after completion of a 4‐8 week onboarding and education program that includes rotations in operations and Sales & Service. Certification is provided at the conclusion of the program and the role focuses on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I also handles teller transactions and platform staff responsibilities.
Responsibilities
* Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
* Maintain an in‐depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
* Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
* Primarily focused on cross‐selling to the existing customer base and engaging in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events).
* Establish close working relationships with assigned business partners (Mortgage, Small Business, Commercial and Investment) and refer customers when appropriate to provide timely, holistic financial solutions.
* Consistently meet or exceed customer experience and individual/team production goals and enhance year‐over‐year revenue growth as measured by the Financial Center P&L.
* Provide guidance to CSRs concerning the sales and referral process.
* Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
* Act with confidence by answering customer questions and owning customer issues.
* Maintain a position of trust and responsibility by keeping all business confidential.
* Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
* Adhere to established policies and procedures while opening/servicing the full range of Retail products.
* Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
* Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
* Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
Supervisory Responsibilities
None.
Minimum Knowledge, Skills and Abilities Required
* College degree or work experience providing transferable skills, or a combination of education and experience.
* Experience in the financial industry preferred.
* Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross‐sell to established customers.
* Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
* Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
* Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
* This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Working Conditions
* Normal office environment.
* Extended use of computer screens.
* Travel within the affiliate for training and scheduling flexibility.
* Travel outside the affiliate required for various classroom training sessions.
Compensation
The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Benefits
Comprehensive benefits programs are available to support physical, financial, emotional, and social well‐being. Full details on benefits can be found on the company careers page.
Location
Peachtree City, Georgia 30269.
Equal Employment Opportunity
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and promotes and ensures equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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