At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Ongoing Full-Time employment
* Located in Parramatta with flexible working arrangements available
* Salary ranges from $99,938 to $110,271 p.a. plus superannuation and annual leave loading
About Us
The Intelligent Automation Team within the NSW Department of Education is a mature automation practice that has developed extensive robotic process automation (RPA) capabilities using Blue Prism as its core RPA tool, alongside Microsoft Power Platform solutions, over the years. The team operates within the Shared Services Directorate, which is responsible for transforming how we deliver services to our customers.
We are a group of passionate professionals committed to delivering high-quality services. Our team has a proven track record of successfully developing and implementing RPA solutions that streamline internal processes and enhance service delivery.
About the role
As the Analyst Intelligent Automation, you will be responsible for the delivery of high-quality robotic process automation and intelligent Automation solutions aimed at enhancing customer experience across the Department.
Your responsibilities:
* Collaborating with business SME to deliver end-to-end automation solutions
* Manage automation schedules, monitor system performance for quality assurance
* Provide operation support for production releases and develop comprehensive handover and user training
For further information please click here to view the role description
About you
The ideal candidate is highly solution-focused, bringing strong analytical and problem-solving skills and proven experience delivering end-to-end low-code robotic automation solutions that improves efficiency and customer outcomes. You will demonstrate:
* Experience in process automation with the ability to recommend technologies that improve business process efficiencies.
* Experience using RPA tools such as Blue Prism (highly desirable), Microsoft Power Platform, or other similar automation technologies.Exceptional written and verbal communication skills, with the ability to clearly and effectively translate complex and technical concepts
* Knowledge of a programming language such as VBA, .NET, JAVA, C++, SQL scripting, SOAP/REST-based API, or equivalent
* Solid understanding of technology and architecture concepts, including OCR, AI, chatbots, virtual agents, and human-in-the-loop/attended automation tools.
Key Knowledge and experience
* Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Tertiary qualifications in IT, Computer Science, Business or a related discipline and/or equivalent relevant experience.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive salary, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department's values and priorities.
Please refer to the Applicant's Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking 'Apply Now'.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Thursday 5 March 2026 at 11:59pm.
For role enquiries please contact Neelu Choudhury at and for recruitment process enquiries please contact Jenny Nguyen at
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.