Nationwide Group is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.
We operate nationally and focus on teamwork, safety, and delivering reliable service. We aim to provide a respectful and inclusive workplace for all employees.
Our superior fleet is capable of towing vehicles, plant and equipment and specialised transport. Our drivers are expertly trained to assist you in challenging towing situations.
About the role
As the State Service Delivery Manager (SDM), you will lead and support our state-wide towing and fleet operations, ensuring resources are optimised and customer expectations are consistently exceeded. You will mentor Tow Truck Operators and contractors, drive operational efficiency, and maintain compliance with safety, contractual, and business requirements. Collaborating across internal teams, you will balance contractor satisfaction, service quality, and profitability, while delivering an exceptional experience for our customers.
Key responsibilities & Qualifications
* Deliver and promote a safety culture across the fleet and with the assigned driver group, with strong focus on compliance to all Nationwide Group Safe Work Procedures (SWPs) in addition to Ad hoc tasks
* Provide ongoing support coaching and training to Drivers ensuring compliance with all State and National laws
* Viewing incident reports and reviewing evidence
* Conduct regular review of Driver performance providing monthly KPI data
* Regularly review Driver training, licensing and inductions to ensure compliance and conducting audits
* Business Administration, Management, Transport & Logistics, or Customer Service qualification (desirable)
* Management/supervisory and customer service experience
What we offer
* A supportive company culture
* Discount on RACV Insurance products & resort accommodation
How to Apply
Ready to make an impact? Apply today to join a team that values your contributions and fosters your growth!
You can learn more about Nationwide Group at https://www.nationwide-group.com.au/towing-and-transport/careers
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Only shortlisted applicants will be contacted further.
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