NXT TECHNOLOGIES PTY LTD., ABN: trading as NXT IT SOULTIONS, Griffith, NSW, 2680, Australia invites applications from
Information Technology Support Specialist (Level 3) (Occupation: Computer Network and Systems Engineer. ANZSCO CODE:
Company Description
Nxt IT Solutions is a technology services company dedicated to designing and delivering innovative IT solutions tailored to businesses in NSW and ACT. Specialising in services such as cybersecurity, IT consultancy, managed IT services, project management, cloud services, and hardware/software procurement, Nxt IT Solutions focuses on driving operational efficiency and protecting business data. With a team of skilled technicians, we provide personalised strategies and IT transformations for organisations of all sizes. Our commitment to enabling seamless transitions to modern technologies ensures our clients stay ahead in a digital-first world.
Position Description
We are seeking an Information Technology Support Specialist (Level 3) for a full-time 38 hours per week, on-site position in Griffith, NSW The IT Support Specialist will be responsible for providing technical assistance for desktop computers, software, and system-related issues. Day-to-day tasks include troubleshooting and resolving hardware and software problems, managing help desk support requests, and maintaining IT infrastructure. The role also involves ensuring smooth operations of IT systems and improving user experience through effective problem solving.
Duties of Information Technology Support Specialist (Level 3) (Occupation: Computer Network and Systems Engineer. ANZSCO CODE: are as follows:
* preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions
* monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance
* assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems
* providing specialist skills in supporting and troubleshooting network problems and emergencies
* analysing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems
* researching, analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance
* installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations
Qualifications
* Proficiency in Technical Support and troubleshooting IT-related issues
* Experience with Desktop Computers, including hardware and software maintenance
* Strong background in Information Technology and Help Desk Support operations
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* Knowledge of network infrastructure and cloud-based solutions is a plus
* A relevant certification or degree in Information Technology, Computer Science, or a related field
* Familiarity with Kyocera products and solutions is beneficial but not mandatory
* Min 3-5 years of practical hands-on experience after completing education in Information Technology or Computer Science.
The position of Information Technology Support Specialist (Level 3) is offered at annual salary of AUD$80,000 for full time 38 hour per week plus super @12% per annum, paid annual leave and other benefits as per National Employment Standards of Australia.
Please send your resume to Scott Catanzariti (General Manager) by email at If you need further information please contact