At Medibank we've recently unified our health services under one brand – Amplar Health.
With over 1000 employees, our nurses, GPs and other allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.
Opportunity
We have an exciting opportunity for you to join our Outpatient Direct Team as Health Support Officer. Deliver excellent telephone service to assist WA public hospitals to manage their outpatient appointments at certain specialties/clinics.
As a Health Support Officer, you will act as the first point of contact for patients who wish to cancel and/or reschedule their appointments, update contact details, and provide general information regarding outpatient appointments.
This is a Permanent – Full time (37.5 hours a week) and Work from Home role, requiring fast, reliable internet and an appropriate workspace to ensure privacy whilst working. We will provide the equipment, training and support you need to succeed.
Shifts are 8 hrs and will be scheduled across our operating hours of 7.30am‐5.30pm WST, Monday to Friday, so flexibility to work across these hours will be key.
This role will commence on 2nd June 2026 with 2 weeks full‐time face‐to‐face training (8:30am – 4:30pm). After training you will move to your full‐time roster working from home from 15th June 2026.
About you
You will have a minimum of 1 year experience working in a high‐demand customer service/call‐centre inbound service (preferably in a Health Care setting or medical‐clinical reception), with a strong motivation for delivering excellent and efficient customer service by building quick rapport and conveying empathy with callers over the phone. You are computer and tech‐savvy and feel completely comfortable navigating different screens and software and picking up new systems. Above all you love working in a team and, you are motivated and driven to build a career in healthcare.
Benefits
* Impressive, 35% subsidised Medibank/ahmhealth insurance (which can also include your pets, cars, upcoming travel, and house!), and a 25% discount on travel insurance.
* 14‐weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer.
* Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – including easy booking appointments with trusted professionals.
* Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets (Spendless), Wyndham Travel and more.
Learn more about Amplar Health at https://amplarhealth.com.au
Belong Here
We're committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.
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