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Training Manager, Technology
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Michael Page
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Training Manager, Technology
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Michael Page
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Lead training for major tech and CRM (Salesforce) transformations
Partner with senior leaders to drive impactful user adoption
Lead training for major tech and CRM (Salesforce) transformations
Partner with senior leaders to drive impactful user adoption
About Our Client
This opportunity is with a well-established organisation operating in the retail industry. As a large organisation, they are committed to implementing innovative technology solutions to enhance business operations and customer experiences.
Job Description
Design and deliver training programs for technology and CRM (Salesforce) initiatives
Conduct training needs analysis and develop tailored learning plans
Create engaging content: e-learning modules, guides, workshops, and simulations
Facilitate in-person and virtual training sessions across diverse user groups
Collaborate with change, delivery, and tech teams to align training with project goals
Support user adoption through coaching, job shadowing, and post-go-live refreshers
Maintain and update knowledge management content for new systems and processes
Track training effectiveness and continuously improve based on feedback
The Successful Applicant
Strong background in L&D or training delivery within tech or digital environments
Skilled in instructional design and creating blended learning solutions
Experience supporting CRM or system implementations (Salesforce ideal)
Confident communicator with strong stakeholder engagement skills
Proactive, adaptable, and collaborative team player
Able to simplify complex technical concepts into clear, practical content
Holds or is working towards Cert IV in Training & Assessment (TAE40122)
Passionate about driving change and improving user adoption through learning
What's on Offer
An opportunity to collaborate with a large organisation in a technology-driven environment.
The chance to lead and implement innovative training programs.
Flexible working options to support work-life balance
Access to training and development to grow your career
Team discounts and partner offers across retail and services
Contact: Divya Khangura
Quote job ref: JN-
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Human Resources
Industries
Retail, Consumer Services, and Food and Beverage Services
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