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- Lead training for major tech and CRM (Salesforce) transformations
- Partner with senior leaders to drive impactful user adoption
- Lead training for major tech and CRM (Salesforce) transformations
- Partner with senior leaders to drive impactful user adoption
About Our Client
This opportunity is with a well-established organisation operating in the retail industry. As a large organisation, they are committed to implementing innovative technology solutions to enhance business operations and customer experiences.
Job Description
- Design and deliver training programs for technology and CRM (Salesforce) initiatives
- Conduct training needs analysis and develop tailored learning plans
- Create engaging content: e-learning modules, guides, workshops, and simulations
- Facilitate in-person and virtual training sessions across diverse user groups
- Collaborate with change, delivery, and tech teams to align training with project goals
- Support user adoption through coaching, job shadowing, and post-go-live refreshers
- Maintain and update knowledge management content for current systems and processes
- Track training effectiveness and continuously improve based on feedback
The Successful Applicant
- Strong background in L&D; or training delivery within tech or digital environments
- Skilled in instructional design and creating blended learning solutions
- Experience supporting CRM or system implementations (Salesforce ideal)
- Confident communicator with strong stakeholder engagement skills
- Proactive, adaptable, and collaborative team player
- Able to simplify complex technical concepts into clear, practical content
- Holds or is working towards Cert IV in Training & Assessment (TAE40122)
- Passionate about driving change and improving user adoption through learning
What's on Offer
- An opportunity to collaborate with a large organisation in a technology-driven environment.
- The chance to lead and implement innovative training programs.
- Flexible working options to support work-life balance
- Access to training and development to grow your career
- Team discounts and partner offers across retail and services
Contact: Divya Khangura
Quote job ref: JN-
Seniority level
- Seniority level
Mid-Senior level
Employment type
- Employment type
Full-time
Job function
- Job function
Human Resources
- Industries
Retail, Consumer Services, and Food and Beverage Services
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📌 Training Manager, Technology
🏢 Michael Page
📍 Melbourne